You will be scheduled an evaluation with a qualified therapist based on your current concerns. Your therapist will recommend an appropriate plan of care following the initial appointment.

Listed above are the insurance companies we are in network with. We do expect our patients to know their own eligibility and coverage for services. A phone call to your insurance company asking for coverage information will give you the information you need.

We offer cash-pay services for those without insurance. Payment is due at the time services are rendered.

1. Milestone Health Partners requires a 4-hour notice for cancelations. Our office opens at 7:00am to assist patients in canceling and rescheduling appointments in a timely manner. If you or your child have an appointment in the morning (before 12:00pm), it is expected you call by 8:00am to cancel the appointment. If you or your child do not attend work or school due to illness, it is expected you call our office by 8:00am to cancel or reschedule the appointment.

2. Probable reasons for cancelations include illnesses, other medical complications (e.g., seizures), emergencies, and weather-related travel difficulties.

3. Sessions canceled with less than a 4 hour notice due to schedule conflicts, holidays not recognized by Milestone Health Partners, vacations, school events or closures, and forgetting appointments will incur a $60 late cancelation fee at the patient’s expense.

4. All no-showed appointments at Milestone Health Partners will incur a $60 fee at patient’s expense.

5. Late cancelation and no-show fees will be waived if the patient chooses to reschedule the appointment for the same week. If a provider does not have availability for a same week reschedule, the patient will incur the late cancelation or no-show fee.

6. Late cancelation and no show fees must be paid at the time of check in for the next scheduled appointment. No exceptions will be made. If a patient does not pay the cancelation or no-show fee, the patient will not be seen and future appointments could be in jeopardy of being canceled or rescheduled.

To ensure the safety of our patients and staff members, patients who have a fever of 100.4 degrees or more, pink eye, strep throat, vomiting or diarrhea, whooping cough, lice or scabies, chicken pox, hand/foot/mouth disease, or other infections disease/illness within the past 24 hours should cancel or reschedule appointments.

ATTENDANCE POLICY

1. Attendance at scheduled therapy appointments is critical for you or your child improving the presenting concerns. Inconsistent attendance will significantly impact progress towards goals and improvement in functioning. Milestone Health Partners has a strict attendance and cancellation policy to ensure quality of care for our patients.

2. For patients who have a plan of care that is scheduled for 8+ weeks, it is expected that the patient attends at least 75% of scheduled appointments. If attendance drops below 75% of scheduled appointments, then the patient’s plan of care will be modified which can include moving to flexible scheduling, changing schedule of recurring appointments, or discontinuing from services at Milestone Health Partners.

3. For patients who have a plan of care that is scheduled for less than 8 weeks, it is expected that the patient will not have more than two canceled or no show appointments in a row. Patients will be discharged from services at Milestone Health Partners if two cancelations or no show appointments occur in a row.